
Read caption: Thornewood Castle: Your booking system is broken, and it just ruined my birthday. 🛑👇 Imagine booking the Presidential Suite, packing up the family, and driving all the way to Lakewood to celebrate your birthday—only to be turned away at the door because you have children under 12. If you have a strict “no children” policy, fix your online booking system. It allowed us to reserve the room without a single warning, only for us to face the ultimate frustration and heartbreak upon arrival. Gatekeeping your venue is your choice, but trapping families into paying for bookings without disclosing your rules upfront is completely unacceptable. Parents, consider this your warning. share with other parents… @thornewood.castle #ThornewoodCastle #CustomerServiceFail #LakewoodWA #HonestReview #BadService FamilyTravel ParentAlert WashingtonTravel FixYourSystem
This post was published on 26th June, 2026 by Ria on her Instagram handle "@ria_fashionblogger (Ranju Singh Rajput)". Ria has total 147.1K followers on Instagram and has a total of 1.4K post. Ria receives an average engagement rate of 0.73% per post on Instagram. This post has received 87 comments which are greater than the average comments that Ria gets. Overall the engagement rate for this post was lower than the average for the profile. #CustomerServiceFail #LakewoodWA #BadService #ThornewoodCastle #HonestReview has been used frequently in this Post.